FAQ's
Where can I shop GOLDHAUS?
We are available at: www.shopgoldhaus.com
We have recently expanded our business to Amazon!
Visit us at: www.amazon.com/goldhaus
Do you offer Plus Sizes?
Size availability varies by style. We currently offer S - XL in most styles.
What if my order is faulty or damaged?
If your order is faulty or damaged upon receipt, please send us an email immediately at: info@shopgoldhaus.com
How do I return?
- Visit our return center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 business days after approval.
What items are returnable?
- Within 7 days from when the item was delivered.
- Unused with tags on, in the original packaging
Discounted items
I ordered the wrong size and/or color, can I exchange?
We allow exchanges of sizes and colors. Please send us an email at: info@shopgoldhaus.com. Follow the steps in the email.
Do you have a Brand Influencer Program?
We are proud to be a brand that celebrates inclusion + diversity. We are always looking for influencers who are passionate about our brands mission, have a platform with followers who trust them.
If you are interested in becoming a Brand influencer with GOLDHAUS, please send us an email to info@shopgoldhaus.com
My question is not addressed...
If you have any questions, please email us at: info@shopgoldhaus.com
We will reply within 24 hours.